APC’s 2026 Client Survey Results
Our Highest Client
Satisfaction Score Ever!
An outstanding result built on trusted relationships
At Australian Private Capital, we regularly invite our clients to share their honest feedback through an anonymous survey conducted independently by Business Health.
In our 2026 survey, we achieved our highest overall score to date: 4.79 out of 5
This places APC at the very top of the top quartile of businesses in Business Health’s national benchmarking group – well above the national benchmark average of 4.23.
More than two decades of client feedback
APC has conducted 10 independent client surveys since 2004, giving us a valuable measure of our performance over time and helping us continually improve the experience we provide.
What our clients told us
93% Feel they have close contact with their APC adviser
96% Expect to maintain an ongoing relationship with APC
85% Have been APC clients for seven years or more
90% Would be willing to refer APC to family, friends or associates
Strong results across every area of our service
APC significantly outperformed the national average across all nine areas measured and ranked in the top quartile for each one.
Our strongest result was for the relationships we build with our clients, followed by the standard of our support staff, our financial review process and the professionalism of our practice.
In our clients’ words
“There is an excellent understanding of our needs by a number of the financial advice team, which gives a high level of confidence that we are being looked after.”
“The professionalism of the staff and care for their clients is to be admired.”
“The main strength of APC is its people. We have thoroughly enjoyed dealing with APC over the last 30 years. We have had no hesitation in recommending APC to family and friends and will continue to do so.”
“The staff are very good at making me feel like an old friend whenever I go to their offices, or we speak on the phone.”
Comments provided anonymously through APC’s 2026 Client Satisfaction Survey.
Relationships we never take for granted
These results reflect the care, expertise and personal attention our team strives to provide every day.
We’re incredibly proud of this achievement – but we also recognise that earning our clients’ trust is an ongoing commitment. We will continue listening, learning and looking for ways to provide an even better experience.
Take stock of your financial health
Not sure where to begin with your financial plan? Our free online Financial Health Check takes around 10 minutes and provides a personalised report highlighting your financial strengths and areas that may need attention.
It’s a simple way to gain greater clarity about your current position and identify where you may benefit from further support.
➔ Complete Financial Health Check
Prefer to talk to someone? We’d love to help. Contact us to start the conversation.